FREQUENTLY ASKED QUESTIONS

What is the turnaround time for a custom unit?

Custom units take 3-4 weeks to be completed. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.

What is the turnaround time for a ready to purchase unit?

Ready to purchase units are shipped out within 3-7 business days of purchase. You will receive an email with your tracking information after your order has been shipped.

What is the turnaround time for hair orders?

Hair orders are shipped out within 7-10 business days of purchase. You will receive an email with your tracking information after your order has been shipped.

What is the turnaround time for product orders?

Product orders are shipped out within 3-7 business days of purchase. You will receive an email with your tracking information after your order has been shipped.

How are the wigs secured on?

All of our units are made to your exact head measurements, providing a perfectly secure fit for everyone. Our lace closure units are made on a fitted cap. Our frontal units can have an optional elastic band added to hold the lace in place as well as a comb in the back. No glue is necessary for any of our units with elastic.  You can purchase the lace system to ensure a more secure unit.

I have no hair, can I still wear a wig?

Yes, you can still wear our units! If you have a very short haircut or no hair, please let us know so that we can ensure the unit will fit you flawlessly.

How should I wear my hair under the wig?

To ensure the most flat and natural unit application, your hair should be braided down as flat as possible.  For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and down from there. For frontal units, small straight back braids with a circle in the back is recommended.

Do you offer rush orders?

Unfortunately, we do not offer rush shipping on orders.

How long do the units last?

With proper care, all units can last 1-2 years.  Our frontal and closures can last 3-6 months but can be replaced on units. Proper care entails minimum heat use, regular wash/conditioning and no rough handling.

Do the units come with a customized hairline?

All of the frontal units include a fully customized hairline. Optional.

Can I sew the wig down?

All of our wigs can be easily sewn down.

Can I get a refund or exchange?

All sales are final.  No refunds or exchanges.  You can add additional services to your order.